Privacy Policy

1.Who we are and other important information

We are China Tours,provides custom travel services in popular destinations across the world.We take your privacy seriously and are committed to protecting your personal information.

This privacy policy(as well as other documents including our Cookie Policy and Social Media Policy that are mentioned in this privacy policy)applies to this website(https://www.discoveryzhangjiajie.com/),and aims to inform you why we collect,how we collect,use,disclose,and store any personal information about our customers,potential customers,people who visit our website,and anyone else whose information may be processed by us during our business operation.We encourage you to read this privacy statement carefully so that you can have a clear understanding of how we handle your personal data.

2.What information we may collect about you

We collect your personal information only out of necessity or with your consent.The information we collect about you consists of the information you give us,automatically collected information,and information provided by third parties.This includes:

2.1 Information you give us

During your communication or interaction with us,you may offer us different personal information at different times.

2.1.1 When you send us a tour inquiry or request a quote

Generally,your name,email address,hotel class,number of people,estimated travel date,phone number,and WhatsApp account.Besides,you may also offer us other optional personal information,such as your age,gender,nationality,phone number,destinations you wish to visit,preferred hotels and airlines,special requirements such as a request for a wheelchair,food preferences,and information relating to your travel companions if you wish to.

2.1.2 When you communicate with our travel consultant to customize your tour via email,phone or other means such as WhatsApp and Skype

Generally your phone number and email address.Yet to better understand your requirements hence offer better services to you,we may also ask you to provide your social media information relating to Facebook,WhatsApp,Skype and other instant messaging applications,address,emergency contacts,health conditions,disabilities,and dietary restrictions.

2.1.3 When you book our travel services

Generally your full name,gender,nationality,birthday,passport information such as passport number and passport expiration date,and if necessary,visa information,preferred hotel room(e.g.whether or not you prefer a high floor room,or non-smoking room),and seat preference on an airplane or a train,and food allergies.

2.1.4 When you make a payment for our services

Depending on your payment methods,the information you give us may vary.For example,if you pay via wire transfer,you need to provide us with the photo/scanning copy of the bank slip or similar document so that we can confirm the payment has been made to the correct bank account.In this case,we will be able to see your basic bank account information including bank name,account name,account number etc.

If you pay by credit card authorization,you will need to offer us your passport information,credit card information and possibly your billing address.

If you use online payment such as PayPal,we do not collect personal information as you will pay through the widgets of PayPal or other online payment service providers,in this case,you only need to open the payment link that we send you and follow the steps to finish the payment.However,we will be able to see your name from the transaction record which helps us confirm who has paid to us.

2.1.5 When you sign up for our newsletters

Your name and email address.